If you’re experiencing issues like connection problems or registration errors, uploading a diagnostic log can help our support team diagnose and fix the problem faster. This guide walks you through how to generate and send the log from within the app.
Make sure you’re using the latest version of the app.
Steps to collect and send logs
- Open the app and tap the Help button (heart icon). Then tap Help Center.
- Scroll down and tap TENWAYS Mini-Clinic.
- Run Detect Now and wait for it to complete. The logs will be sent to our server automatically. No need to attach the log file manually.
- Please email us at support@tenways.com so our support team can follow up.
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