Note:
If you experience any irregularities with electric support, please contact your dealer or our support team at support@tenways.com for assistance. The torque sensor detects the force applied to the pedals and your cadence, enabling the system to deliver the appropriate level of assistance. Occasionally, the sensor readings might shift slightly, and recalibration can help restore optimal performance.
To calibrate the torque sensor on your eBike, follow these steps:
1. Power on the System: Ensure that your eBike is powered on by holding the power button of your bike display.
2. Perform the Calibration: Rotate the pedal in reverse at a steady speed, between 40-90 revolutions per minute (RPM). Continue this for 10-15 full rotations. This process allows the system to adapt and recalibrate itself.
3. Test for Resolution: After completing the pedal rotations, check if the issue has been resolved.
For a visual guide, please refer to this video (make sure to turn on the display): video link.
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